PhonePe-Freshers-Job-Advisor

PhonePe Hiring Freshers | Free Meal | Free travel | Any Graduate can Apply

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PhonePe is India’s leading digital payments platform with over 280 million registered users. Phonepe recently announced recruitment for the post of Advisor. Accepting application from Freshers and Experienced candidates. PhonePe reopens the job position for Advisor.

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About PhonePe

PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.

PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally.

PhonePe
PhonePe

About the Job

PhonePe is looking for advisors for the Inhouse Customer Experience team. As an advisor, your primary responsibility will entail solving problems that PhonePe customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.

In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.

One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience

Roles & Responsibilities

  1. Act with integrity & think customer-first in every interaction
  2. Handle basic PhonePe account and transaction related queries
  3. Ability to flex between phone & data channels
  4. Follow specified process guidelines to bring about resolution
  5. Build customer trust through their interaction
  6. Ability to meet hourly & daily productivity goals
  7. Leverage internal processes and resources to drive resolution
  8. Escalate appropriately taking support from relevant teams to resolve customer issues
  9. Recommend process improvements
  10. Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Preferred qualifications

  1. Graduation (10+2+3) is Mandatory 
  2. Have excellent written and verbal communications
  3. Have good learnability
  4. Be an active listener and deal well with objection
  5. Have strong customer orientation and ability to adapt/respond to different scenarios
  6. Be a team player, flexible and open to feedback
  7. Ability to multitask, priorities, and manage time effectively
  8. Should be able to speak in English and Hindi
  9. 0 – 2 years of work experience in a customer facing role
  10. Multilingual skills (spoken + written) in South Indian languages are preferred

Perks & Benefits

  1. Competitive Salary
  2. Free one time meal
  3. 5 day working week (2 rotational week off)

PhonePe Full Time Employee Benefits

  1. Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  2. Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
  3. Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  4. Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
  5. Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  6. Other Benefits – Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy

Work Culture

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with PhonePe.

How To Apply ?

To apply for the Job of Advisor at PhonePe click the link Below

Apply here

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