Are you a driven individual with a passion for customer success and cutting-edge technology? Join our dynamic team as a Customer Success Associate, where you’ll play a vital role in ensuring our clients achieve their business goals through the adoption and expansion of Cisco software solutions. If you have a knack for delivering exceptional customer service, possess technical acumen, and thrive in a collaborative environment, this opportunity is perfect for you!
Table of Contents
- Introduction
- Responsibilities:
- Qualifications:
- Preferred Credentials:
- Perks & Benefits:
- How to Apply for Customer Success Associate Job in CISCO ?
Introduction
At Insight, we are a Fortune 500-ranked Solutions Integrator, empowering clients to navigate the ever-changing IT landscape while transforming for the future. As an equal opportunity employer, we embrace diversity, inclusion, and belonging, making our workplace a reflection of our globally diverse and multicultural clients, partners, and communities.
Responsibilities:
As a Customer Success Associate, you will work closely with our Insight Customer Success Managers for Cisco. Your primary focus will be assisting clients in maximizing the value of their investment in Insight and successfully adopting and expanding their use of Cisco software solutions. Here are some key responsibilities you’ll undertake:
- Ensure a seamless onboarding experience for clients, enabling them to derive maximum value from Insight’s offerings.
- Provide strategic guidance to clients post-sales, recommending initiatives to enhance their technology experience.
- Analyze consumption and usage data, helping clients understand their usage patterns and identifying areas for improvement.
- Develop actionable recommendations to increase adoption, collaborating closely with Insight resources to address client-specific needs.
- Research and provide clients with links to best practices, white papers, and technical documentation from approved sources.
- Support continuous improvement of team processes and capabilities within the Customer Success Management (CCM) Team.
Qualifications:
To excel in this role, we’re seeking candidates who possess the following qualifications:
- Proven track record of delivering excellent customer service with a strong sense of accountability.
- Meticulous attention to detail, ensuring high-quality and error-free deliverables.
- Ability to work independently, exercise discretion, and make informed decisions.
- Exceptional communication skills, capable of explaining complex technical concepts to non-technical individuals.
- Aptitude for quick learning and adapting to evolving software platforms and multiple work streams.
Strong organizational skills, coupled with a solid understanding of IT operations.- Proficiency in collecting, analyzing, and presenting metrics and success factors in a clear and compelling manner.
- Collaborative mindset, with the ability to thrive in dynamic environments and work effectively with cross-functional teams and client stakeholders.
Preferred Credentials:
While not mandatory, the following credentials are highly valued for this role:
- Bachelor’s degree in business, management information systems (MIS), or another technical discipline from an accredited university.
- Minimum of 3 years of experience in customer-facing positions, such as professional services, technical support, program management, or roles focused on client success.
- Familiarity with Cisco licensing and software as a service (SaaS).
- Power user proficiency with Microsoft O365 and Cisco Webex.
Perks & Benefits:
By joining our team, you’ll enjoy a range of benefits and opportunities, including:
- Personalized career pathway and development planning to help you achieve your professional goals.
- Flexible working arrangements that promote work-life balance.
- Regular company-sponsored social events fostering camaraderie and team spirit.
- Paid training programs to enhance your skills and expertise.
- A culture of innovation that encourages creative thinking and collaboration.
- Recognition through awards and incentives for your exceptional performance.
- Transparent, authentic, and supportive leadership that values your contributions.
- Competitive salaries and comprehensive benefits packages tailored to your needs.
- Option to purchase annual leave for added flexibility.
- Access to valuable Microsoft relationships and collaborative opportunities.
How to Apply for Customer Success Associate Job in CISCO ?
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