American Express invited applications for the post of Customer Service Analyst. American Express is the world’s largest integrated payments platform. And Rated amongst the best companies to work worldwide.
Table of Contents
- About American Express
- About the Customer Service Analyst Job
- Roles and Responsibilities
- Eligibility
- Preferred Qualifications
- How to Apply?
About American Express
American Express is global leader in business payments, with a suite of Card and Beyond the Card products and offerings that meet the end-to-end spending needs of businesses of all sizes. With more than 50 years of experience offering business payment and expense management products, American Express help companies work towards their goals.
About the Customer Service Analyst Job
American Express knows that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Roles and Responsibilities
- Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
- Deliver to the Employees, Customer and Shareholder metrics as per goals.
- Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
- Adherence to quality and compliance guidelines.
- Support any new initiatives in the directorate.
- Balance customer interests with the interests of American Express.
- Communicates effectively, oral and written to identify and document necessary information.
Eligibility
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
- Must be a Graduate
- 2-3 Years of work experience
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Preferred Qualifications
- Good communication skills both written and oral.
- Analytical mind & attention to detail.
- High level of Customer sensitivity, commitment & service orientation.
- Amex product knowledge desirable.
- High result orientation.
- Ability to take independent decision & meet stringent deadlines
How to Apply?
To Apply for the job of Customer service Analyst at American Express Click the link below:
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