Amazon VCS also known as Amazon virtual customer support is the popular work from home job opportunity from Amazon in India for 12th pass candidates in Madhya Pradesh and Across India. The world’s largest Ecommerce player has called the applications for VCS (Virtual customer support) associates from candidates across India. We will discuss the eligibility, responsibilities and virtual customer service associate amazon salary in this post.
Table of Contents
- What VCS (Virtual customer support) do at Amazon ?
- Knowledge and Skills Required
- Customer Focus
- Responsibilities of Amazon VCS
- Amazon Work From Home Job in 2023
- How to apply for Amazon work from home job in 2023 ?
- Follow us on Social Media
- Also Read
What VCS (Virtual customer support) do at Amazon ?
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Knowledge and Skills Required
Communication Skills
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills – ability to clearly understand and state the issues customers presen
- Ability to concentrate – follow customers issues without distraction to resolution
- Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
Computer Knowledge Skills
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment
Customer Focus
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Responsibilities of Amazon VCS
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigne
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Amazon Work From Home Job in 2023
Company name: Amazon Development Center India Pvt. Ltd.
Position: Virtual Customer Support Associate (VCS)
Location: West Bengal, Punjab, Rajasthan, Uttar Pradesh, Pune India
Educational Qualification Required: Minimum 10 + 2, Any graduate, Freshers are eligible to Apply
Job type: Full time, Virtual (Work from Home)
Salary: Up to 2.8 LPA
How to apply for Amazon work from home job in 2023 ?
Click the button below to Apply for Amazon VCS (Virtual Customer support) associate role: