Amazon, as Earth’s most customer-centric company, offers diverse career opportunities, including the role of SPS Associate. If you’re curious about the responsibilities, qualifications, and growth potential in this position, you’ve come to the right place
Table of Contents
- Sps role in Amazon:
- For Work from Home
- Amazon Sps responsibilities:
- Qualifications for Sps role in Amazon:
- Roles & responsibilities of SPS Associate
- Perks & benefits
- How to apply for Sps role in Amazon:
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Sps role in Amazon:
The SPS Associate serves as the primary interface between Amazon and Selling Partners. This role involves providing world-class support through phone, chat, and email in the English language. The objective is to offer timely and accurate operational support, addressing chronic system issues, suggesting process improvements, and contributing to a collaborative team environment.
For Work from Home
Virtual Contact Center (VCC)associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.
Amazon Sps responsibilities:
- Clear and professional written and oral communication in English.
- Handling inbound and outbound calls and email support.
- Prompt and efficient service to Amazon Selling Partners.
- Time management skills and ability to work independently.
- Contribution to a positive team environment.
Qualifications for Sps role in Amazon:
- Education: Any Graduation (excluding BE, BTech, and MBA Freshers).
- Language: English.
- Technical savvy in computers and the internet.
- Strong self-motivation and prioritization skills.
- Flexibility and adaptability to constant change.
- Familiarity with MS Office applications, especially Excel.
- Desired skill sets include Internet Explorer/Mozilla Firefox.
Roles & responsibilities of SPS Associate
This includes, but is not limited to:
- The SPS Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Perks & benefits
- Competitive Salary
- Health insurance for you and dependents
- Great work culture
- Meal coupons
- Goodies and Gifts on various occasions
How to apply for Sps role in Amazon:
Click the link Below to Apply for SPS Associate Job